Policies

Customer Satisfaction is our goal.

Your safety, confidence, and satisfaction are our top priorities. We will work diligently to ensure the best experience possible for every customer.

Incident Guarantee

Premier Body Armor stands behind our products and your personal protection 100%.

In the event that your Premier Body Armor vest or panel saves your life, we will replace it at no cost as long as a official police report of the incident is provided.

Warranty

All steel plates have a 10-year warranty, soft body armor panels have a 5-year warranty, and each carrier has a 2-year warranty. These are standard manufacturer's warranties and do not cover wear and tear. The warranty period begins upon receiving the armor, not at the manufacturing date.

Shipping & Lead Times (... PBA armor is nearly ALWAYS in stock ...)

Premier Body Armor is the only armor company that has historically, and still actively keeps a full inventory of the majority of our armor on hand for immediate shipment.

Most other brands fluctuate between two to sixteen weeks, or more before shipping! In our eyes, a consistent lead time of weeks on end, especially for standard, popular products, is unacceptable. We aim to have armor ready when you need it, not when it'sconvenient for us to make it!

For the sake of clarifying terms, "Lead Time" or "Production" phase is the time it takes for PBA to manufacture a product at our USA manufacturing facility and then get the product to our shipping/fulfillment department. This is NOT necessarily the amount of time it will take for the customer to receive the product.

Once the shipping department receives the product or pulls the product from our live inventory (since we keep most products in stock), the "Fulfillment" phase begins. During the "Fulfillment" phase orders are carefully sorted, checked once again by our quality control process, and then packaged for shipment.

The final step is the "Transit" phase. This is when PBA hands off the package to the shipping provider and the provider delivers the product to the customer. This is the phase in which PBA, or any retailer for that matter, has the least control or influence over timelines. The length of the “Transit” phase or number of “days in transit”, is an estimate provided directly by the shipping provider (ex. UPS, USPS, FEDEX) and may not be exact. While we have found that the majority of shipments arrive on or before the estimated delivery date, on occasion, shipments are delayed by the provider for reasons outside of our control.

With this in mind, we keep our backpack inserts, laptop cases, Discreet Executive Vest, Hybrid Tactical Vest, Core Mission Plate Carrier, and many more products in stock to cut down on the amount of time the customer has to wait to get the protective products they need. At times, a single color or size may be out of stock for a short period, typically less than a week, but the overwhelming majority is always in stock.

We do not stock products that are more specialized or have significantly less demand and instead maintain a production time that is industry-leading and clearly stated on the product page. If you are interested in a specialized product or one that is out of stock, feel free to email (info@premierbodyarmor.com) or call us (704-214-9951) during business hours for a delivery estimate.

If an order is expected to take longer than the lead time listed on our website, we will provide an updated estimate of when you may expect your order.

International Shipping

At this time we only ship within the United States and Canada.

The US States of New York and Connecticut prohibit shipments of body armor.
The Canadian provinces Alberta, British Columbia, Manitoba, and Nova Scotia also prohibit shipments of body armor.

For Canadian purchases the buyer is responsible for all import fees associated with the shipment.

Returns & Exchanges

All products (except for Eclipsys™) are eligible for an easy return or exchange as long as the return is initiated within 30 days of receipt, and the product(s) is in new, unused condition. There is no re-stocking fee for returns or exchanges. The customer is responsible for any return shipping costs associated with returning the product.

Procedure for Return

If you would like to make a return and your product is in new, unused condition, simply follow these 3 steps:

Email us at returns@premierbodyarmor.com with your Name, Order Number, and reason for return. We will quickly get back to you with your unique RMA# (Return Merchandise Authorization number) to put on your return label. We do not accept returns without an RMA.
Ship the return back to us:
Premier Body Armor
575 Separk Road
Gastonia, NC 28054
Once we receive your returned product(s) and approve that they are in new, unused condition, we will proceed with the exchange or refund.

Refunds

All refunds are issued at the sole discretion of Premier Body Armor following the guidelines in this policy.

Refunds will be issued within 5 business days to the payment method used during the original purchase, pending approval from Premier Body Armor.

Refunds approved for returned products do not typically include any shipping costs/expenses.

Questions?

Check out our FAQ page for more immediate answers.

If your question isn't answered there, please contact us.