frequently asked questions
Shipping
Body armor packages vary in weight and all orders are shipped through the USPS or UPS Ground Shipping with order tracking information available.
Shipping information will be provided by email as soon as the order leaves our facility. Actual transit time of shipping varies based on location, but orders usually arrive within 2-5 business days once shipped.
At this time we only ship within the United States and parts of Canada.
For Canadian purchases the buyer is responsible for all import fees associated with the shipment.
We can not ship to AB, BC, MB & NS due to restrictions.
To inquire about the status of an order please contact us by email at support@premierbodyarmor.com
Please include your name, order number, and shipping address to expedite locating order information.
Returns & Exchanges
All products are eligible for an easy return or exchange as long as the return is initiated within 30 days of receipt, and the product(s) is in new, unused condition. There is no re-stocking fee for returns or exchanges. The customer is responsible for any return shipping costs associated with returning the product.
Read more about our returns & exchange information.
Online Ordering
We will sell body armor to civilians, Law Enforcement Officers, and Military Personnel in the United States who meet the following criteria:
1. Are 18 years of age or older
2. Are not a felon
3. Are legally allowed to possess and use the item(s) in your state (If you are a New York or Connecticut resident, you must be active Law Enforcement or Military Personnel and provide necessary credentials)
4. Are purchasing this product for only lawful purposes
5. Are purchasing this product on your own behalf
6. Comply with all other Terms & Conditions.
Learn more about the legality of body armor in each state.
We love to offer discounts throughout the year on our products through various sales or promotions. The best say to stay informed of when sales are happening is to join our email list. We never spam you.
Product Questions
STRATIS Plates have an 8-year warranty. Fortis plates have a 7-year warranty. Soft body armor panels (for vests and backpacks) have a 5-year warranty, and each carrier has a 2-year warranty.
For warranties on specific products, please see the product page.
For the sake of clarifying terms, "Lead Time" or "Production" phase is the time it takes for Premier Body Armor to manufacture a product and then get the product to our shipping & fulfillment department. This is NOT necessarily the amount of time it will take for the customer to receive the product.
With this in mind, we keep our backpack inserts, laptop cases, Discreet Executive Vest, Hybrid Tactical Vest, Core Mission Plate Carrier, and many more products in stock to cut down on the amount of time the customer has to wait to get the protective products they need. At times, a single color or size may be out of stock for a short period, typically less than a week, but the overwhelming majority is always in stock.
We do not stock products that are more specialized or have significantly less demand and instead maintain a production time that is industry-leading and clearly stated on the product page. If you are interested in a specialized product or one that is out of stock, feel free to email info@premierbodyarmor.com or call us at 704-214-9951 during business hours for a delivery estimate.
If an order is expected to take longer than the lead time listed on our website, we will provide an updated estimate of when you may expect your order.
Yes! 100% of our reviews have come from real customers who have purchased from us and have decided to leave a review in their own words. We do not edit reviews without permission.
Panel, plate, and insert all refer to the same thing: an armor plate or panel that is inserted into a bag, pack, or carrier.
While they all refer to a piece of armor that is inserted into a bag, carrier, or vest, the level of protection can vary.
To learn more about the levels of body armor and testing standards, read our blog Understanding Body Armor Standards.
Our raw soft armor materials are sourced from trusted US manufacturers such as Dupont, and our panels are manufactured under our careful watch at our ISO 9000 Certified facility.
General Questions
Of course we enjoy seeing our products put to good use via social media posts etc., but we also love hearing stories directly from our customers! This type of interaction drives our team even harder to make the best product in the world.
Please don't hesitate to share stories of how our products have been useful to you by emailing us at: info@premierbodyarmor.com
We have a great dealer program and are always looking for new dealers, both large and small. Please send us an email at sales@premierbodyarmor.com and we would be happy to help.
For any questions, please contact us by email at support@premierbodyarmor.com or by phone at (704) 214-9951 .
If we do not answer please leave a voicemail so we can get back to you.
For questions related to specific orders, please include a name, order number, or shipping address to expedite locating order information.
If you are dissatisfied with your purchase for any reason please let us know. Above all else, our goal is customer satisfaction.