Customer Service & Policies: Returns, Warranties & Replacement
Customer Satisfaction is our goal.
Your safety, confidence, and satisfaction are our top priorities. We will work diligently to ensure the best experience possible for every customer.
Incident Guarantee
Premier Body Armor stands behind our products and your personal protection 100%.
In the event that your Premier Body Armor vest or panel saves your life, we will replace it at no cost as long as a official police report of the incident is provided.
Warranty
All Premier Body Armor products hold a warranty that guarantees the product to be free from manufacturing defects. Each product's warranty can be found on the product and it's respective product page. These are standard manufacturer's warranties and do not cover wear and tear.
In general, plates have a 5-15 year warranty (see product page or plate label for specifics), soft body armor ballistics have a 5-year warranty, and each carrier has a 2-year warranty.
Returns & Exchanges
All products are eligible for an easy return or exchange as long as the return is initiated within 30 days of receipt, and the product(s) is in new, unused condition. There is no re-stocking fee for returns or exchanges. The customer is responsible for any return shipping costs associated with returning the product.
Procedure for Return
If you would like to make a return and your product is in new, unused condition, simply follow these 3 steps:
- Email us at support@premierbodyarmor.com with your Name, Order Number, and reason for return. We will quickly get back to you with your unique RMA (Return Merchandise Authorization number). We do not accept returns without an RMA.
- Ship the return back to us:
Premier Body Armor
575 Separk Circle
Gastonia, NC 28054 - Once we receive your returned product(s) and approve that they are in new, unused condition, we will proceed with the exchange or refund.
Refunds
All refunds are issued at the sole discretion of Premier Body Armor following the guidelines in this policy.
Refunds will be issued within 5 business days to the payment method used during the original purchase, pending approval from Premier Body Armor.
Refunds approved for returned products do not typically include any shipping costs/expenses.
Shipping & Lead Times
We aim to have armor ready when you need it, not when it's convenient for us to make it!
1. Production - 0 Lead Time
For the sake of clarifying terms, "Lead Time" or "Production" phase is the time it takes for Premier Body Armor to manufacture a product at our manufacturing facility and then get the product to our shipping/fulfillment department. We pride ourselves on having 0 lead time on a majority of our products.
That said, we keep our backpack inserts, armored gear, Everyday Armor T-Shirt, Discreet Executive Vest, Hybrid Tactical Vest, Core Mission Plate Carrier, and many more products in stock to cut down on the amount of time the customer has to wait to get the protective products they need. At times, a single color or size may be out of stock for a short period, but the overwhelming majority is always in stock.
We do not stock products that are more specialized or have significantly less demand and instead maintain a production time that is industry-leading and stated on the product page. If you are interested in a specialized product or one that is out of stock, feel free to email support@premierbodyarmor.com or call us at 704-214-9951 during business hours for a delivery estimate.
2. Fulfillment
Once the shipping department receives the product or pulls the product from our live inventory, the fulfillment phase begins. During the fulfillment phase, orders are carefully sorted, checked once again by our quality control process, and then packaged for shipment.
3. Transit
The final step is the transit phase. This is when Premier Body Armor hands off the package to the shipping provider and the provider delivers the product to the customer. This is the phase in which Premier Body Armor, like any retailer, has the least control or influence over timelines. The length of the transit phase or number of “days in transit” is an estimate provided directly by the shipping provider (ex. UPS, USPS, FedEx) and may not be exact.
While we have found that the majority of shipments arrive on or before the estimated delivery date, on occasion, shipments are delayed by the provider for reasons outside of our control.
International Shipping
At this time we only ship within the United States and Canada.
The US States of New York and Connecticut prohibit shipments of body armor.
The Canadian provinces Alberta, British Columbia, Manitoba, and Nova Scotia also prohibit shipments of body armor.
For Canadian purchases the buyer is responsible for all import fees associated with the shipment.
Questions & Support
Check out our FAQ page for quick answers to common questions.
To inquire about the warranty policy on an order, or for other questions related to our products, please contact us by phone at (704) 214-9951 or by email at support@premierbodyarmor.com.
For questions related to specific orders, please include a name, order number, or shipping address to expedite locating order information. If you are dissatisfied with your purchase for any reason please let us know. Above all else, our goal is customer satisfaction.