Returns & Exchanges - All products are eligible for an easy return or exchange as long as the return is initiated within 30 days of receipt, and the product(s) is in new, unused condition. There is no re-stocking fee associated with returns or exchanges, but the customer is responsible for any shipping costs associated with returning the product(s).
Procedure for Return - If you would like to make a return and your product is in new, unused condition, simply follow these 3 steps:
- Email us at firstname.lastname@example.org with your Name, Order Number, and reason for return. We will quickly get back to you with your unique RMA (Return Merchandise Authorization number) and a document to print and include in your shipment. **We do not accept returns without an RMA.
- Ship the product(s) back to us:
- Once we receive your returned product(s) and approve that they are in new, unused condition, we will proceed with the exchange or refund.
Refunds - All refunds are issued at the sole discretion of Premier Body Armor following the guidelines in this policy. Refunds will be issued within 5 business days to the payment method used during the original purchase, pending approval from Premier Body Armor. Refunds approved for returned products do not typically include any shipping costs/expenses.
Incident guarantee - Premier Body Armor stands behind our products and your personal protection 100%. In the event that your Premier Body Armor vest or panel saves your life, we will replace it at no cost as long as a official police report of the incident is provided.
Lead Time - Lead time, if any, varies based on the product and may be up to 4 weeks for custom vest orders or out of stock items. We try to keep all backpack panels in stock at all times for immediate shipment. In general, lead time is our best estimate of the time it will take to process, manufacture, and ship an order based on several factors such as product demand, order volume, and time of year. If an order is expected to take longer than the lead time listed on our website, we will provide an updated estimate of when you may expect your order.
Warranty - All steel plates have a 10-year warranty, soft body armor panels have a 5-year warranty, and each carrier has a 2-year warranty. These are standard manufacturer's warranties and do not cover wear and tear.
Check out our FAQ page for helpful information