LEOnline® FAQs for Agency Body Armor Procurement

LEOnline® FAQ

Straight answers to what agencies ask us most. Don't see your question? Reach out and a specialist will help.

Delivery & Process

We can't wait 10–16 weeks for our armor. What's your delivery timeline?
Six weeks, start to finish. Our standard delivery on custom vests is six weeks from production start to delivery, roughly half the typical industry wait.
My agency has specific requirements. Can you customize our vests?
Yes, and further than most companies can. Because we control our own manufacturing, we're not locked into a fixed menu. We've matched a vest to an agency's exact color and built cummerbunds to a specific width after another company told them it wasn't possible. Build yours in our vest builder, or call and we'll work through it together.

Fit & Sizing

I'm used to in-person sizings for our people. How does your sizing work?
With our LEOnline® program, there's no waiting on a sales rep and no sending officers off-site to a uniform shop. You schedule a time that works for you, and our Fit Specialists guide each officer through a five-minute fitting over any internet-enabled device using our state-of-the-art Fit Kit.
Will the vests fit?
Yes. We've fitted hundreds of officers with our Fit Kit, our sizing is accurate, and every vest is backed by a fit guarantee. If a vest doesn't fit, we make it right.

Service & Support

Who at Premier will I be in contact with? Are they actually available when I need them?
You'll have a dedicated point of contact, not a call center or a ticket queue. Nine times out of ten that's Joseph or Jason, who will know your agency and your order from the first quote through delivery and every fitting after.
We're a small department. Do we get the same service as the bigger agencies?
Yes. Every agency gets our five-star treatment. We call it Southern Hospitality, where the customer comes first, whether you're outfitting five officers or five hundred.
We're a large agency. Can you handle our order volume?
Yes. Our factory and strategic partners are built for high volume, and we hold the same six-week delivery no matter the size of your order.

Company, Standards & Funding

I haven't heard of Premier Body Armor before. Is the company new?
Not at all. We have nearly fifteen years in body armor, backed by an additional 20+ years in fabrication and vehicle armor before that. We're seasoned and ready to serve you.
Will your armor meet our department's standards?
Yes. Our armor is NIJ-certified and made in the USA, and our fitting process produces the documentation agencies need for procurement and grant requirements.
What's the warranty on your armor?
Vest ballistics carry a five-year warranty. Other products, such as hard armor plates and helmets, carry their own warranty periods; your specialist can confirm the details on any product you're considering.
Can I apply for grants with Premier's products?
Yes. Our certified products generally qualify for grant funding, including the Bulletproof Vest Partnership (BVP). Here's how to apply for the BVP grant.

Contact Us Today!

Our hours of operations are 9 AM — 5 PM Eastern, Monday-Friday. For questions about your order, information on our products, or help choosing the best armor for your needs, don't hesitate to reach out to us at support@premierbodyarmor.com

If preferred, you may also call or text us at (704) 214-9951