I had ordered two extra T-Shirts with my initial order and one T-Shirt had a defect in the stitching. I contacted Premier and before the sun went down that day they had not only shipped the T-Shirt replacement out to me which I received three days later, but they also included a return shipping label so I didn't have to pay the return shipping on the defective one. It was a super fast transaction with no hick-ups at all. I will always use Premier Body Armor for my future needs because they are friendly, fast, courteous, and professional. Thanks Premier!